Shipping & Returns
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #. 2. Mail your returned item to: JoJo Tea Returns Department 13615 S Dixie Hwy #114/343 Miami, FL, 33176 3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. This includes tea. Merchandise that has been opened will not be accepted for return or exchange.